We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
Which? Trusted Trader
Which? has been testing products and services for over 60 years. Now they’re doing the same for traders and we have passed that testing!
Which? Trusted Traders aims to raise standards for consumers, and it is our pleasure to help set the benchmark they expect all traders to meet before they can be endorsed. All traders who successfully pass the assessment process can become a Which? Trusted trader and can display the Which? Trusted trader icon on their branding and promotional material and we are proud to do so.
All traders have to comply with the Which? Trusted Traders code of conduct. We need to hold up-to-date documents and the correct insurance so you know we are fully compliant.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 981 2929 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/